Privacy Policy of

with UIC (Unique Identification Code) 201710165

1. What is personal data?

Any information and data that can identify an individual, directly or indirectly is personal data.
Thus, for example, indirect identification is only your mobile phone number. In this case, a combination with another identifier will be needed to identify you, such as three names and a mobile phone.
Direct identification is achieved when you provide a unique identifier such as PIN Personal Identification Number), PNF (Personal Number of Foreigner), customer code, etc.
What personal data does PALMS MERKUR CASINO.BG EOOD collect about you and for what purposes (why)?
In order to provide you with effective access to our services, PALMS MERKUR CASINO.BG EOOD collects the following information and personal data about you:
Here are the main categories of personal data that we collect about you and the reasons (purposes) for which we process this personal data.
Information you provide voluntarily, including:

- Information about your marketing preferences so that we can:

ДSend you personalized marketing messages for our products or services.
- Information about your activities and actions to use the capabilities of our web portal, so that we can:

To provide you with better browsing experience when you use our services;
To give you access to the history and details of past orders;
To provide you with other services at your request;
Да измерим и анализираме използването и ефективността на нашите услуги;
To measure and analyse the use and effectiveness of our services;
To personalize and optimize the targeting of ads for our services on other websites and platforms;
To provide services related to your location if you choose to share your geographical location. - Information we receive from other sources - third parties:

Analytical reports from the analysis and research of our marketing activities in order to measure the effectiveness of marketing campaigns for our services;
Information that allows us better understand your preferences so that we can customize our marketing campaigns and services according to your wishes.
2. Categories of personal data we process:

Name, surname, mobile phone number, e-mail when you fill in the form for the Loyal Customer Program, placed on our web page, information about which you can also find in our restaurants, and which gives you a number of discounts described in our General Terms;
Name, surname, address and mobile phone number, upon acceptance, processing and delivery of our selected product;
Name, surname and mobile phone number when you make a reservation to visit one of our sites;
In case of an accident or misunderstanding, we will also process the data from video surveillance, which is carried out at our sites, in order to maintain security and ensure internal order;
With your explicit consent, we will publish on our pages in social networks, in newsletters or promotional materials, photos from your visit to our site, in order to develop our business and provide quality and modern service, and strive for customer satisfaction;
Technical data that is automatically sent to us when you use our website via desktops - IP address, information about the device from which you visit the website;
Technical data that is automatically sent to us when you use our mobile applications - device information, IMSI device number, GPS coordinates;
Cookies, in order to identify your browser or device.

What does personal data processing mean?

The processing of personal data includes the collection, storage, destruction, transmission, correction, updating, deletion, deletion and all other actions that are performed with your personal data.
On what grounds (why) does PALMS MERKUR CASINO.BG EOOD process personal data about you?
The legal basis for collecting and using your personal data, as described above, will depend on the specific context in which we collect it.
The main reason for collecting and using your personal data is to fulfil our contract with you (for example, so that we can provide you with the service you want; to respond to your request, etc.).
We will also use your personal data when it is in the performance of our legitimate business interests, but only when these interests are not primarily overridden by your interests in relation to the protection of your personal data or other rights and freedoms.
In some cases, we may have a legal obligation - a legal basis to collect personal data from you (for example, in the case of legal proceedings) or we may need to process it or share it with others to "protect your vital interests" (for example, saving your life) or those of another person (for example, when another person's life is in danger).
In case we ask you to provide personal data in order to comply with a legal requirement or to enter into a contract with you, we will notify you of the circumstances at the appropriate time and let you know whether the provision of personal data is mandatory or not (and also explain the possible consequences of refusal to provide personal data).
Also, if we collect and use your personal data, relying on our legitimate interests (or those of a third party), we will inform you at the appropriate time what these legitimate interests are.
If you have any questions or need additional information about the legal basis on which we collect and use your personal data, please contact us using the contact details provided in "How to contact us?" above.
PALMS MERKUR CASINO.BG EOOD collects personal data after receiving explicit, clear, free and unambiguous consent from you for the purposes of processing.
For example, for marketing purposes, to receive our latest promotions and updated menus, new dishes and delivery services, as well as any other newsletters.
Consent to the processing of your personal data is provided when registering on our website or by filling out the various forms posted on our website (for inquiries and for subscribing to a newsletter).
The consent you provide can be withdrawn at any time by sending an email to or a written application to the address of "PALMS MERKUR CASINO.BG" EOOD in the town of Sofia, Ilinden residential district, 7 Kukush Street.

How do we receive your personal data? How do we process your personal data?

In order to provide its services, PALMS MERKUR CASINO.BG EOOD processes (collects) the personal data regarding your physical identity provided by you in the following ways:

by filling in the form for participation in the Loyal Customer Program on your part, when performing services provided by our restaurants, for example, making deliveries, or when you make a reservation for a visit;
by visiting for using the services on our website;
when updating data at your request and filling in an update form on paper or in an electronic media;
by using online identifiers to collect information about IP addresses, cookie data, operating system and browser type.
3. Email / newsletter

When you subscribe to our email newsletter, you will be asked to enter your email address. As a newsletter subscriber, we maintain a register of your IP address, the emails you open, and the links you click in those emails, so that we can more accurately recommend content, random offers from third parties, and products that you may find valuable. Any personal information you provide to us, including an email address, will not be provided or sold to third parties. However, if you participate in a raffle, your email address may be provided to the appropriate provider for registration / activation and on-going support. Under no circumstances will we request credit card information for advertising purposes and in order that you receive an e-mail newsletter.

4. How long do we store and process your data before it is destroyed?

PALMS MERKUR CASINO.BG EOOD will retain your personal information for no more than is necessary to fulfil the purposes described in this Privacy Policy. Depending on the reason on which your personal data is processed, the period of storage of personal data is different.
The period of storage of your personal data, which we process only for the purposes of direct marketing and provision of advertising materials, is 2 years from the provision of your explicit consent. You can renew your consent indefinitely, and then the period will be extended from the date of the last consent given by you.
Your personal data is stored by us for a period of 5 years from the invalidation of our contractual grounds, if we process personal data for the performance of contractual obligations to you. After the expiration of this period and in the event that there is no legal basis for the continued storage of your personal data, the information about you is destroyed. Records for you are permanently deleted from our system.
We may also retain certain elements of your personal information for an extended period of time after we delete your personal data and make the information anonymous. In this case, the information will not be in the nature of personal data and we will no longer be able to establish your identity. Each time we retain your information, we will do so in accordance with applicable laws.

5. To whom can we transfer the personal data provided by you?

PALMS MERKUR CASINO.BG EOOD does NOT provide your personal data to third parties without your explicit consent and does not sell its databases.
PALMS MERKUR CASINO.BG EOOD undertakes not to provide your personal data without your explicit consent to third parties, except when necessary to fulfil contractual obligations to you.
PALMS MERKUR CASINO.BG EOOD may share your personal information (personal data) with the following recipients (in each case we will ensure that we have appropriate security and contractual guarantees to protect it):

The companies of our group;
Third parties who support our services (for example, marketing or promotion partners in the food, beverage and entertainment sectors based on your preferences, courier services, web hosting companies);
Any law enforcement or regulatory authority, government agency, court or other third party where disclosure is required by applicable laws or regulations;
New owners or reorganized entities in case of restructuring, sale, purchase or joint venture affecting our business;
Any other person, provided that you give your consent. We will never sell, distribute or otherwise share your personal information unless we have your express permission.
Are there other cases in which we may share your personal information?

Your personal data is also provided to third parties in the following cases:

At the request of the natural person who provided the data, a subject of personal data protection;
At the request of competent authorities in accordance with the current legislation of the Republic of Bulgaria and the European Union;
In all the above cases, the persons to whom we transfer your personal data have declared that they provide an adequate level of protection of your personal data, including foreign companies positioned within the EU and the EEA. In the case of companies located outside the EU and the EEA, on a case-by-case basis, the company concerned shall ensure that it provides an adequate level of protection of personal data.
6. What are your rights regarding the personal data provided?

n case you area registered user of "PALMS MERKUR CASINO.BG" EOOD, you have access to your account at any time to view and update your personal information, i.e. your personal data. You may also contact us to request that we update or delete your personal data and restrict the processing of such data.
In addition, you have the right to unsubscribe from the marketing messages we send you by using the unsubscribe feature of any marketing communication you receive from us, or by sending an email to In addition to the Bulgarian and European legislation, including the GDPR - Regulation (EU) 2016/679 of the EU and of the Council (General Data Protection Regulation) on the protection of personal data, you can exercise the following rights:

The right to access the personal data that "PALMS MERKUR CASINO.BG" EOOD processes for you and to receive a copy of it;
The right to request from "PALMS MERKUR CASINO.BG" EOOD to make a correction, in case you find inaccuracies or need to update your personal data, by sending an email to;
The right to request the blocking of your personal data or the restriction of the processing of personal data, in the cases specified by law and the Regulation;
The right to request deletion, i.e. deletion of your personal data from PALMS MERKUR CASINO.BG EOOD, in case the conditions for this are met;
The right to object to the processing of your personal data for direct marketing purposes using the "unsubscribe" link we have placed in each email sent to you containing advertising information about our products;
The right to object to the provision of your personal data to third parties by logging in to your personal profile on our website and unchecking the provision of personal data to third parties;
The right, when you wish, to withdraw your consent for your personal data to be processed for the purposes for which you have given consent, for example for marketing, by sending an email to:;
The right to request the portability of your personal data in a structured, machine-readable format that is commonly used;
If you are not satisfied with any aspect of the collection and processing of your personal data, you have the right to lodge a complaint with the relevant Supervisory Authority. The supervisory body of the Republic of Bulgaria is the Commission for Personal Data Protection, address: Sofia 1592, 2 Prof. Tsvetan Lazarov Boulevard. E-mail:, Web page:
You can exercise all rights at any time during the processing of your personal data

Do you have an obligation to provide us with your personal data?

In order to provide our products and services, we collect and process your personal data. We also process them in order to fulfil legal obligations.

In case of refusal to voluntarily provide the required personal data on your part, "PALMS MERKUR CASINO.BG" EOOD will not be able to provide its products and services, for example, you will not be able to receive food delivery or make a reservation for a restaurant of ours.

Changes to the Privacy Policy

We may need to update this Privacy Policy in the future in response to the changing legal, technical, or business processes. We encourage you to periodically review this page for the latest information on our privacy practices.

In the event that as a result of changes in this Privacy Policy, new purposes of personal data processing or other circumstances requiring that your explicit consent is provided, we declare that we will notify you by sending a letter by e-mail to the your e-mail provided by, with which we shall kindly invite you to confirm or refuse to give your consent.

This will give you the opportunity to stop using some or all of the services and / or to exercise your rights, some of which are expressly stated above.

Sofia 2020
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